RETURNS POLICY

This Returns Policy applies to all purchases from us, unless stated otherwise.

CUSTOMER SATISFACTION IS OUR PRIORITY

At the Beholder Styling + Design, customer satisfaction is our priority.
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this policy.
Any benefits set out in this Policy may apply in addition to consumer rights under the Australian Consumer Law.   
Please read this policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.  

AUSTRALIAN CONSUMER LAW 
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law.  
The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products. 
If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.  
Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission. 
If a product which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.    
If a product which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the product repaired or replaced.

CHANGE OF MIND
In the event that you receive the product which you purchased, as stated, but you simply change your mind, you may return it, provided that: 
You notify us within 20 days of receipt.  
You return the product in its original packaging.
The product has not been opened.
The product has not been used.
The product has not been damaged.
You return the product with its original receipt.

If you return a product due to change of mind, the following remedies are available: You may exchange the product for an item of equal or lesser value, or a full refund of item.

PRODUCTS DAMAGED DURING DELIVERY
In the event that a product which you ordered is damaged during delivery:  
Please contact us as soon as possible.
Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.
We will organise to repair the damaged product or collect it and replace it with an equivalent product, or to provide a refund, provided that you contact us within the following time frame from the date you received the product: 30 days.  

EXCEPTIONS
Notwithstanding the other provisions of this Policy, we may refuse to accept the return of a product you purchased if:
You misused the product in a way which caused the problem.  
You knew or were made aware of the problem(s) with the product before you purchased it.  
You asked for alterations to a product, against our advice, or you were unclear about what you wanted.   
Any other exceptions apply under the Australian Consumer Law.

BULKY ITEMS
If the product you purchased is big or bulky and qualifies for a return (under the other clauses of this Policy), then you will need to contact us to arrange to return it. We may organise a courier to pick up the product or will otherwise help you organise the return.

PROOF OF PURCHASE
To be eligible for a remedy under this Policy, all returns must be accompanied by a valid proof of purchase.  
A valid proof of purchase includes (but is not limited to):
Original tax invoice;
Electronic copy of tax invoice; 
Packing slip;
Please note that order confirmation emails will not be accepted as a valid proof of purchase.
While our team members are eager to help you exercise your rights under this Policy, it is your responsibility to provide proof of purchase. It is not the responsibility of our team members to verify your purchase.  

SHIPPING COSTS FOR RETURNS
In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said product the (“Returned Product”) back to us, as well as any costs of shipping any replacement product to you.

If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under theAustralian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (Including under the Australian Consumer law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

In the event we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

RESPONSE TIME
We aim to process any returns within 7 days of having received them.

PROOF OF IDENTITY
You may be required to present a government issued identification document in order to return a product and claim a remedy under this policy.

PAYMENT OF REFUNDS
We will pay any refunds in the same format the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.
Alternatively, you may elect to receive store credit, which will be valid for three years from date of return.

HOW TO RETURN PRODUCTS  
You may contact us to discuss a return using the details at the end of this Policy.
You may return products to the following address: Shop 6/6 Pine Tree Lane, Terrigal, NSW, 2260.

PRIVACY
We are committed to protecting your privacy during the return process. To verify your identity and ensure secure transactions, we may request photo identification and record your name, ID type, number, expiry date, and signature. Acceptable identification must include your full name and future expiry date, such as an Australian Driver’s License or Passport.
When returning products exceeding $1,000 in value and requesting a Tax Adjustment Note, we will require your name, address, and ABN (if applicable).
We securely store collected information for a reasonable period. We may use it for fraud prevention, research, and analysis. We may also disclose it to relevant authorities as required by law. (d)   Please contact us if you want to access your return-related information which we are holding.  

CONTACT US
If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at:  

E: store@thebeholderstyling.com
‍PH: +61407774991
I: @thebeholderstyling